To check for updates on Windows 10, select the Start button in the lower left of your screen, and then go to Settings > Update & security > Windows Update, and select "Check for updates."Ģ) Close all other applications. We recommend you do each of the following:ġ) Be sure all Windows updates are installed before logging in to your D2L Brightspace environment. * Waiting too long to give your browser permission to open the LockDown Browser application. * A Windows operating system update running in the background. * A slow computer (too many applications running at the same time.) The time it takes to start the LockDown Browser session can be delayed by any of the following: The above error results when the LockDown Browser session and D2L quiz are not started in a timely manner. It's necessary to have only one installation of LockDown Browser on the Mac, located at: /Applications/LockDown Browser * You should search the Mac for any other installs labeled "LockDown Browser" and move them to the trash, then empty the trash.įor "Autolaunch" environments (Schoology and D2L Brightspace) the above steps are even more essential, as multiple installations of LockDown Browser could result in the autolaunch process using a bundle not correctly configured as a lab edition install. This is the only bundle that should exist on the Mac, and for a lab edition installation it needs to be set up per the instructions found in the LockDown Browser Admin Guide. * When LockDown Browser is installed, it should only be located here: /Applications/LockDown Browser If so, it's possible that one of these bundles is correctly configured as the lab edition, and one is not.ĭepending on which bundle is being launched, an auto-update could potentially occur. If you have the lab edition of Mac LockDown Browser installed, and auto-updates are still occurring, the first thing to check is whether there are multiple "bundles" (installations) of LockDown Browser on the Mac.
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